Learning from Bookstores

I have been working on organizing my materials from PLA and once I finish I'll share any information that might be useful. In the meantime I recently revisited an article that I find most interesting and wanted to share. The article, "What Libraries Can Learn from Bookstores", written by Chris Rippel, invites librarians to apply bookstore techniques to communicate with library customers. It's a great article and has tons of links - you could spend all day browsing. I especially like the section on "library smells". Check out the link
www.ckls.org/~crippel/marketing/bookstore.html